Original Issue Date : July 2024
Description
It has been reported that Windows hosts related to CrowdStrike agent "Falcon Sensor" are facing outages and getting crashed due to recent update received in the product. The concerned windows hosts are experiencing a " Blue Screen of Death ( BSOD )" related to falcon Sensor.
Workarounds:
The issues occurred in the lastest update of CrowdStrike and the changes have been reverted by the Crowd Strike Team.
If hosts are still crashing and unable to stay online to received the Changes, the Following steps can be used as work around for this issue:
- Boot Windows into Safe Mode or the Windows Recovery Environment
- Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
- Locate the file matching "C-00000291*.sys", and delete it.
- Boot the host normally.
Also, users are advised to check the latest updates from Crowd Strike portal.
Vendor Information
CrowdStrike
http://supportportal.crowdstrike.com/
CrowdStrike
https://supportportal.crowdstrike.com
Disclaimer
The information provided herein is on "as is" basis, without warranty of any kind.